Terms and Conditions
Last update: July 1, 2019
1.1. These Regulations define the terms of car rental, which are concluded between ENGO CARS LIMITED LIABILITY COMPANY with its registered office in Warsaw, at 39a Domaniewska Street, 02-672 Warsaw, entered into the register of entrepreneurs by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0000571338, NIP number (VAT): 5213704348, REGON number: 362323949 and any tenant.
1.2. The Lessor gives the Lessee to use the car, described in detail in the Rental Agreement and in the handover document, on the terms and conditions described below and in the Rental Agreement, and the Lessee will pay the rent and other fees, if applicable. By concluding the Lease Agreement, the Lessee accepts the conditions which form the basis of the lease relationship between the parties. The terms and conditions accepted by the lessee will also apply in the event of a change of car during the rental agreement.
1.3. The Lessee is obliged to return the car in a condition not worse than in which the car was picked up, taking into account normal wear and tear. The Lessee should carefully check the condition of the car before returning it.
1.4. Cars can be equipped with telematics systems that allow to determine the car's location in the event of theft, failure to return to the rental company, accident or breakdown.
1.5 In the event of a service, breakdown, damage, road collision or theft of the car, the lessee or user is obliged to immediately notify the landlord and follow the instructions received from the lessor. In case of any questions, the tenant or the user may contact:
Support Team: +48 22 308 00 01, email@example.com
The terms used in these Regulations mean:
2.1. Regulations - these Regulations, posted on the Lessor's website, constituting an integral part of the Rental Agreement together with the Price List;
2.2. Lessor - means ENGO CARS COMPANY WITH LIMITED LIABILITY with its registered office in Warsaw at Domaniewska 39A, 02-672 Warsaw, entered into the Register of Entrepreneurs kept by the District Court for the capital city of Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0000571338 , with share capital in the amount of PLN 50,000, with the NIP number: 5213704348;
2.3. Lessee - the party to the Rental Agreement concluded with the Lessor, as well as the person who made the car reservation;
2.4. User - means the Lessee and any natural person indicated by the Lessee in the content of the Rental Agreement as a person authorized to drive a car or a person to whom the Lessee has actually entrusted the car;
2.5. Car - means a car or cars made available to the Lessee or the User by the Lessor as part of the rental service, meeting the following conditions:
2.5.1. are operational, have valid technical tests and are prepared for use in accordance with their properties and purpose,
2.5.2. are insured at least within the scope of the compulsory third party liability insurance of vehicle owners, referred to in the Act of May 22, 2003 on compulsory insurance, the Insurance Guarantee Fund and the Polish Bureau of Motor Insurers (i.e. Journal of Laws of 2016, item 2060 as amended);
2.6. Rental Agreement - means an agreement regarding the use of the Car, concluded between the Lessee and the Lessor on the terms described in these Regulations;
2.7. Services - means the rental of a Car with selected additional equipment and additional services provided to the Lessee or Users indicated by the Lessee, both for private purposes and for the purposes of their business activity;
2.8. Price list - means the price list on the Lessor's website or otherwise provided to the Lessee, which, together with the Regulations, is the sole basis for calculating the Lessor's remuneration for the services provided to the Lessee and the User or fees resulting from failure by the Lessee and the User to comply with the obligations arising from the Regulations. The Lessor reserves the right to apply temporary promotions or discounts for the Services offered.
3. Subject of the Rental Agreement
3.1. The subject of the Rental Agreement is the provision of Services by the Lessor to the Lessee (car rental services with additional equipment selected by the Lessee and additional services).
3.2. The Rental Agreement specifies the rights and obligations of the Lessor and the Lessee. Issues not regulated in the Lease Agreement are specified in these Regulations and the provisions of generally applicable Polish law, including the Civil Code.
3.3. The car specified in the Rental Agreement is a vehicle offered to the Lessee under the agreed make and model.
3.4. The Lessor reserves the right to make the provision of the Services dependent on the establishment of additional security and the right to refuse to provide the Service. In particular, this applies to the Lessee or the User who has a driving license for less than 12 months from the date of issue or who has not paid the remuneration for the Services provided by the Lessor on his behalf in the last 5 years or who has been suspended in the previous 5 years to drive. or has lost such rights or against whom bankruptcy or restructuring proceedings or bankruptcy have been initiated within the last 5 years.
3.5. Before commencing the Service, the Lessor collects a deposit securing any claims of the Lessor, in the amount specified in the Table of Fees, by blocking the credit card (pre-authorization). The deposit is unblocked on the card immediately after the Car is returned in a non-deteriorated condition. In the event of a blockade lasting longer than 14 calendar days, the Lessor recommends that the Lessee contact the bank. Releasing the pre-authorization does not mean that the Lessor waives his claims against the Lessee.
3.6. The Lessor is entitled to charge the Lessee with the unpaid and due Lessor amounts resulting from the Rental Agreement, Price List and these Regulations.
3.7. The liability of the Lessee and Users is joint and several.
4. Lessee, rights to drive vehicles, conclusion of the Rental Agreement
4.1. The tenant can be:
4.1.1. a natural person (acting on his behalf or an entrepreneur who concludes a Retnal Agreement in the field of business activity),
4.1.2. a legal person (or an organizational unit referred to in Article 33  of the Civil Code).
4.2. Only a natural person indicated in the Rental Agreement may be the driver of the Car. Another natural person may be the driver of the Car only if he is indicated in the Rental Agreement (as an additional driver) and the fee is paid according to the current Price List.
4.3. The possession of an international driving license is obligatory for tenants and users who have a driving license issued in countries not listed in the Convention on Road Traffic, drawn up in Vienna on November 8, 1968. (Journal of Laws of 1988, No. 5, item 40).
4.4. The driver of the Car must meet the following criteria for the indicated vehicle class:
4.4.1. Mini, economy class A, B - a person over 21 years of age has a category B driving license for at least 1 year;
4.4.2. Compact class C - a person over 23 years of age has a category B driving license for at least 1 year;
4.4.3. Family class, luxury class, D, E - a person over 25 years of age has a category B driving license for at least 2 years;
4.4.4. SUV, VAN, Hybrydy cars - a person over 26 years of age has a category B driving license for a minimum of 3 years;
4.4.5. Delivery vans (up to 3.5 tonnes) - a person over 25 years of age has a category B driving license for a minimum of 3 years.
4.5. The requirements referred to in sections 4.2 - 4.4. above, are valid for the entire term of the Rental Agreement. In the event of non-compliance by the Lessee and / or the User with the requirements set out in sections 4.2 - 4.4. above, the Lessor will be entitled to terminate the Rental Agreement with immediate effect.
4.6. The Lessee is obliged to present to the Lessor, at the latest at the time of concluding the Rental Agreement and the release of the Car, documents confirming the fulfillment of the requirements referred to in clauses 4.2 - 4.4. above. The above means that if a person other than the Lessee is indicated as the driver, the Lessee is also obliged to present documents (photocopies) of that person, including the driving license document.
4.7. To conclude the Rental Agreement and to deliver the Car, two documents confirming the identity of the Lessee, who is a natural person, are required, and in the case of entrepreneurs and legal persons - respectively: a printout from CEIDG or information corresponding to the current excerpt from the National Court Register and two identity documents of the authorized person / persons. to represent a legal person.
4.8. The Lessee, who is a consumer, agrees that the Lessor may obtain information on the Lessee's payment credibility at economic information offices, operating pursuant to the provisions of the Act of April 9, 2010. on the provision of economic information and the exchange of economic data (i.e. Journal of Laws of 2018, item 470 as amended).
4.9. The Lessee is fully responsible for the Car, including his own and the User's actions and omissions - until the Car is collected by the Lessor on the basis of the Delivery and Acceptance Protocol.
4.10. The Lessee is fully liable for damages caused by a third party entrusted with the Car during the term of the Rental Agreement, as well as for the breach by that person of the provisions of these Regulations and the Rental Agreement.
4.11. Failure to report a driver other than the Lessee may result in the insurance company's lack of liability for damages that arose during the term of the Rental Agreement and the obligation to cover them in full by the Lessee based on a cost estimate prepared by an authorized service / property appraiser.
5. Car booking and car return
5.1. The Lessee makes the reservation of the selected Car electronically via the online booking platform on the ENGO website www.engocars.com or by placing an order via email. In order to make a reservation via the website, choose the place and date of commencement and termination of the Service, choose a car (ENGO offers a specific brand and model of the car presented on the platform) and additional options, then the Lessee is required to complete the data required on the site to set up an account client or log in to a previously created account, complete the payment card details (data is encrypted and secured) or choose another available payment method. Then confirm the reservation of the Service with simultaneous payment for the Online Service or choosing another available form of payment. Prices of Services in the online system are charged in Polish zlotys and are gross prices (including VAT).
5.2. After making the reservation, the Lessee receives confirmation and information about the change of reservation status to the email address provided by him. At any time, the Lessee can check the status or details of the Lease Service in the customer's account.
5.3. The Lessee has the option of canceling the reservation or changing the reservation up to 3 days before the scheduled start of the Service. In the event of cancellation after this time, the Lessor reserves the right to charge a fee calculated in accordance with the Price List, against administrative costs and the loss of the possibility of renting the Car to another User.
5.4. The Renter receives a car that is technically fully functional, without defects or any damage (all remarks regarding the technical condition, internal and external appearance and noticed damage are included in the handover report and car return report, which is an integral part of the Lease Agreement and / or Framework Agreement). Any comments regarding the condition of the Car, its external and internal appearance or damage should be reported to the Renter at the time of picking up the Car and placed in the handover report.
5.5. If the Car can not be delivered in accordance with the Reservation confirmed by the Lessor, the Lessor will provide the Lessee with the same or a higher class car - using the same rate for which the booking was made. The change described in the first sentence of this item does not constitute a failure to perform or improper performance of the Lease Agreement and / or Framework Agreement by the Lessor.
5.6. The Lessee is obliged to return the Car with a set of documents and equipment in place and within the time specified in the Rental Agreement and / or the Framework Agreement. As part of the return of the Car, the Lessee is obliged to verify the state of the Car together with the Rental Employer and after including any changes to the condition in which the Car was issued - to sign the return report.
5.7. The delay in the car's refund up to 59 minutes does not result in additional charges. Return of the Car after this time will result in an additional fee.
5.8. The Lessor reserves the right to terminate the Lease Agreement and / or Frame Agreement with immediate effect and to collect the Car from the Lessee at the Tenant's expense if the Car is found to be in breach of the terms of the Rental Agreement and / or Framework Agreement and the provisions of these Regulations, when circumstances determined by the Lessor justify suspecting Car theft by third parties or attempt to appropriate it by the Renter. The Parties agree that in the cases referred to in the preceding sentence of this point, the Lessor's declaration of termination of the Lease Agreement may be forwarded to the Lessee electronically, in the form of an e-mail sent to the e-mail address indicated by the Lessor.
5.9. The Lessee is obliged to notify the Lessor of each change to the place or date of return of the Car indicated in the Rental Agreement and / or the Frame Agreement, in order to obtain the Lessor's acceptance for such a change, along with information on possible fees in this respect. The return of the Car at the place and / or date that has not been previously accepted by the Lessor shall not release the Lessee from the responsibility for the Car, including the obligation to pay the costs (charges) specified in the Rental Agreement and / or the Framework Agreement and these Regulations - to the actual time of receipt of the Car by the Lessor.
5.10. If the payment for the provision of Services under a separate lease agreement is obligatory for an insurance company or assistance operator, and the Lessee - despite the deadline for returning the Car - does not provide the Car for reimbursement, the obligation to pay the fees after the lease period agreed by the insurance company or the assistance operator with the Lessor, passes all over to the Lessee. In such a case, the Lessee is obliged to pay in advance the amount due for each commenced day of providing the Services, and the period of validity of the rental agreement is extended only for a period paid in advance by the Lessee. If the Lessee fails to pay the fee referred to in the sentence preceding this point, the rental agreement shall be terminated upon the expiry of the last paid day of providing the Services.
5.11. In the case of using additional devices in the form of GPS navigation or Wi-Fi Router, the Renter is obliged to familiarize with the detailed conditions of use of these devices.
6. Duties of the Lessee
6.1. During the period of using the Car (ie the term of the Lease Agreement and / or Framework Agreement), the Lessee is obliged to:
6.1.1. compliance with and application of the provisions of these Regulations, the Rental Agreement and / or the Framework Agreement,
6.1.2. comply with the legal provisions regulating the use of the Car, including the provisions of the Act of 20 June 1997 - Road Traffic Law (ie: Journal of Laws of 2017, item 128),
6.1.3. using the Car with due diligence and keeping the Car clean,
6.1.4. proper protection of the Car against theft, in particular by closing the Car every time and applying the security that the Car is equipped with. The Lessee, as far as possible, should park the car in guarded car parks,
6.1.5. adequate protection against theft, loss or destruction of documents and keys, GPS device or WI-FI router (if the Renter uses it) and not leaving them in the Car, as well as other valuable objects visible from the outside,
6.1.6. self-service and own cost of everyday car service including checking and topping up of fluids, checking the condition and correct tire pressure, checking the operation of lights,
6.1.7. using the type of fuel in the Car in accordance with the engine specification, given in the registration certificate or in the technical documentation of the Car,
6.1.8. stop the car, protect the Car and immediately notify the Lessor of any found breakdowns, malfunctions or irregularities in the operation of the Car, in particular, the Lessee is obliged to immediately notify the Lessor of the ignition of any of the controls indicating the occurrence of failure, malfunction or irregularity. The Lessee is obliged to follow the Lessor's instructions regarding the reported failure, defect or irregularity.
6.2. The tenant can not use the rented car:
6.2.1. to transport people or goods - in the form of sublease,
6.2.2. for transporting items and substances that due to their properties and / or smell can temporarily shut down the car from exploitation and / or prevent its further rental,
6.2.3. to start or tow other cars, trailers or other vehicles and objects,
6.2.4. to transport more people or weight of cargo than stated in the Car registration document,
6.2.5. to participate in races, rallies or competitions,
6.2.6. when the Renter or other driver of the vehicle is under the influence of alcohol, hallucinogenic drugs, drugs, barbiturates or other substances that impair his awareness and ability to react,
6.2.7. contrary to customs, road or other regulations in force in the country where the Car is used,
6.2.8. by a person other than the Lessee, unless this person has been previously accepted by the Lessor by indicating it (entering) in the Lease Agreement. This person should have a valid driving license for at least one year and meet the conditions specified by the Lessor regarding the minimum age,
6.2.9. outside the country in which the rental took place, without the written consent of the Lessor,
6.2.10. in geographical areas prohibited by the Lessor.
6.3. The Lessee is obliged to comply with all company's Car Rental indications. Removal or obscuring of the Landlord's business signs or parts thereof is possible only after prior written consent of the Lessor has been obtained.
6.4. The Lessee is obliged to use the Car in a way that will not damage its interior. In the event of damage to the interior of the Car by the Lessee (including the interior of the luggage compartment), the Lessee is responsible for the damage resulting from this - in full. This type of damage includes: spent holes in the upholstery, soiling of the upholstery, damage to the switches, thresholds, internal elements of the body, door handles, locks, etc.
6.5. In the event of the Lessee's loss (including loss or destruction) of documents and / or keys to the Car, the Lessee bears the entire cost of improving the Car (exchange of locks, re-registration, etc.). In addition, the Lessor may require the Lessee to cover the lost benefits in the amount corresponding to the daily rental rate, calculated for each day of the Car being taken out of service.
6.6. If the Lessor - at the request of law enforcement authorities or other bodies and institutions - will be obliged to provide a written information about the Car user in relation to the offense or criminal offense committed during the rental period or in connection with charging for unpaid parking or other fees and penalties violation of any regulations or regulations related to the use of the Car, the Renter will be charged by the Renter with an additional administrative fee due to this (point 8).
6.7. It is forbidden to smoke cigarettes or other substances in the Car (the ban applies to both the Tenant and each Car User and passengers). If it is stated during the return of the car that during the rental period in the Car, the Lessee - in connection with the necessity to remove the effects of smoking (odors) - will be obliged to pay to the Lessor the payment (point 8).
7. Breakdowns, damage and theft of the Car
7.1. The Lessee is obliged to immediately report to the Lessor any damage, breakdown or loss (including theft) of the Car or its equipment, giving the place and circumstances of the event. The tenant, in any case, is required to make a written statement about the circumstances of the event. Under no circumstances shall the Renter be entitled to report motor damage to the insurance company.
7.2. The Lessee, without the consent of the Lessor, is not entitled to make any repairs or towing of the Car in the Car.
7.3. In the event of a collision involving the Car or theft of the Car or its equipment, the Renter is obliged to call the Police to the place of a collision or to notify the Police about the theft and at the same time notify the Lessor about the incident. The Lessee is obliged to immediately provide the Lessor with a police report drawn up for a collision or theft. The Lessee should also make efforts to obtain and provide the Lessor with data regarding participants and witnesses of a collision, theft or damage to the Car, in particular information about the issuer and the number of the accident insurance or collision insurance policy (if it is not the Lessee) ). In the event of theft of the Car, the Lessee is obliged to immediately return the keys and Car documents to the Renter.
7.4. The Lessee is obliged to provide assistance and cooperation with the Lessor and / or the insurance company in all proceedings related to the accident, collision, damage or theft of the Car and / or its equipment that occurred during the term of the Lease Agreement and / or Framework Agreement, including in proceedings regarding the liquidation of damages.
7.5. Under no circumstances shall the Renter be entitled to accept any claims of third parties or any other factual and legal actions related to third party claims.
7.6. Any breach by the Lessee of any of the obligations set out in points 7.1 - 7.5 above, in particular failure to provide the Lessor with a police protocol documenting an accident, collision or theft, results in the Lessee's protection resulting from the options purchased (section 9).
8. Tenant's liability and additional fees
8.1. The Lessee is obliged to repair the damage resulting from non-performance or improper performance of the Lease Agreement and / or Frame Agreement. The damage is repaired by paying an additional fee, in the amount specified below - at the first request of the Lessor, within 7 calendar days, directly to the bank account number provided by the Lessor.
Price list of additional fees (gross prices, including VAT)
- Driving by a non-tenant and user / 1.000 PLN
- Non-contractual use of the Car (the value of the daily rate specified in the contract plus the following rate for each day) / 100 PLN
- Return of the dirty Car from the outside / 70 PLN
- Return of a dirty Car, requiring cleaning inside / 70 PLN
- Return of a dirty Car requiring washing up upholstery 300 PLN
- Breaking the ban on smoking in the Car / 500 PLN
- Breaking the ban on transporting animals / 300 PLN
- Loss of the Car manufacturer's warranty due to the Lessee's fault / 2.000 PLN
- Refueling the car with the wrong fuel by the Lessee 2.000 PLN
- Disassembly, replacement of a part of the Car or making a modification without the consent of the Lessor / 2.500 PLN
- Lost confirmation of the OC insurance policy / 200 PLN
- Losing the Car key / 2.000 PLN
- Losing documents for the Car or license plate for the Car / 700 PLN
- Damage to a tire or rim / purchase and replacement costs + additional fee 61.5 PLN;
- Fee for each missing liter of fuel after returning the car with a partial tank / 8 PLN per liter
- Departure by Car outside Poland without the consent of the Lessor / 2.000 PLN
- Administrative fee for providing information about the Lessee of a car at the request of law enforcement authorities or other bodies and institutions / 123 PLN
- Administrative fee for servicing receivables or fees (eg parking fees, motorway fees) / 123 PLN
- Administrative fee in case of cancellation or change of booking parameters in a period shorter than 3 days before the planned rental date / 300 PLN
8.2. The Lessee is liable for the full value of the damage if the damage arose as a result of his actions or omission or negligence, including:
8.2.1. damage to the interior of the car, leaving permanent stains,
8.2.2. driving a car in a state of inebriation or under the influence of alcohol, drugs or other intoxicants,
8.2.3. driving a car without a valid driving license document,
8.2.4. escape from the place of accident or collision,
8.2.5. failure to return the registration certificate or set of keys after the Car theft, resulting in refusal to pay compensation for the theft of the Car,
8.2.6. failure to fulfill the obligations required by the insurance undertaking, resulting in refusal to pay compensation due to the Lessee's fault,
8.2.7. exceeding the permissible speed or carrying capacity or other violation of the Act - Road Traffic Law,
8.2.8. participation in rallies, competitions, races, shows and other events of a similar nature,
8.2.9. using inaccurate data or documentation to rent a Car.
8.3. The Lessor reserves the right to claim supplementary compensation - on general terms, in cases where the amount of damage exceeds the additional payment due.
8.4. In particularly justified cases, the Lessor has the right to waive the charging of additional fees in whole or in part.
9. Own participation and limitation of Lessee's liability
9.1. In the event that during the term of the Lease Agreement the car is damaged, stolen or lost (in whole or in part), the Lessee is liable in accordance with the provisions of the Act of April 23, 1964. - Civil Code, for actual repair costs, up to the value of the Car. By concluding a Lease Agreement and / or a Framework Agreement, the Lessee may limit his liability by choosing the appropriate option from the Lessor's offer and by paying an additional fee in accordance with the current price list.
9.2. The Lessor as part of the Service provides the following options:
9.2.1. Collision Damage Waiver (hereinafter: "CDW"), possibly supplemented with Super Collision Damage Waiver (hereinafter: "SCDW") - by purchasing the CDW option, the Lessee's liability for damage to the Car is limited to the maximum of its own contribution shown in the Lease Agreement (one incident), provided that the Lessee he has not violated any provisions set out in this Agreement. If the SCDW option is purchased, the own contribution provided for the CDW option is reduced. The limitation of liability under the CDW / SCDW option does not include acts of vandalism, theft, burning, damage or loss: wheels (rims, hubcaps, tires), mirrors, antenna, wipers, Car interior (including the interior of the boot), damage to the front / rear window , roof, chassis (including silencer, oil sump) and loss of keys, documents, number plates;
9.2.2. Theft Protection (hereinafter: "TP") - by purchasing TP options, the Lessee's liability in the event of theft of the Car is limited to the amount of his own contribution specified in the Lease Agreement, provided that the Renter has not violated any of the provisions set out in these Regulations. The limitation of liability under the TP option does not include acts of vandalism;
9.2.3. Super Cover (hereinafter: "SC") - by purchasing the SC option, the Lessee's liability for damage to the Car or in the event of the Car being stolen is reduced to the amount of his own contribution specified in the Lease Agreement. The limitation of liability as part of the SC option does not include acts of vandalism, damages: wheels (rims, hubcaps, tires), mirrors, antenna, wipers, Car interior (including the interior of the boot), damage to the front / rear window, roof, chassis (including a silencer , oil sump) and loss of keys, documents, number plates
9.3. Purchase of any of the options indicated in point 9.2 above will not be effective and will not exclude the Lessee's liability for damage in full in the event of the Renter's failure to perform the duties provided for in the event of damage or theft of the Car or its equipment, detailed in point 7 of these Regulations or in the event of gross negligence or intentional violation by the Renter or the person entrusted with the Car, generally applicable laws or the terms of the Service.
10. Responsibility of the Lessor
10.1. The landlord is liable for damage suffered by the Lessee or third parties in connection with the rented Car or its use, if the damage was caused intentionally on his part (intentional fault).
10.2. The Lessor is not liable for any fines, fines or fees (including parking), the imposition of which results from the Lessee's violation or non-compliance with the law, including the provisions of the Road Traffic Act, as well as other regulations and rules defining the rules of using roads and / or parking lots. All the fines and fees and costs referred to in the first sentence of this point shall be covered by the Lessee, taking into account item 6.6 of these Regulations.
10.3. The Lessor is not responsible for the things that the Renter carried, lost (lost) or left in the Car.
11.1. Fees on the basis of the Lease Agreement and / or Framework Agreement (including rental fee) are charged in advance in the Polish zloty (PLN) currency at the rate in force on the day of booking, unless it is not possible to determine and collect the fee in advance - due to the nature or moment of the obligation to pay it. In this case, the fee is charged after the end of the Service.
11.2. For the provision of the Service, the Lessor issues a VAT invoice to the Lessee. In the case of a Service related to a replacement car, the Lessor and the Tenant may differently define the rules for settling the receivables due to the provision of the Service, in particular with the participation of the third party in these settlements. In the event of refusal to cover all or part of the receivables by a third party, the Lessee is obliged to cover them in full or in part - within 5 days of the call directed by the Lessor.
11.3. The Lessee authorizes the Lessor to issue VAT invoices without his signature (Lessee's signature) and to deliver VAT invoices to the Lessee's e-mail address indicated in the Lease Agreement and / or Framework Agreement ("e-invoice").
11.4. The Lessee is obliged to pay all fees specified in the Lease Agreement and / or Frame Contract and listed in the current Price List. The cost of the Service is calculated as a multiple of 24-hour periods, counting from the date of commencement of the Service provision indicated in the Rental Agreement and / or Framework Agreement. In the case of Rental Agreements in the subscription model, the cost of the Service is calculated as a multiple of monthly periods, counting from the date of handing over the Car indicated in the Delivery and Acceptance Protocol (the moment of commencement of the Service provision).
11.5. The Lessee is charged with all costs related to transfers of receivables paid under the Rental Agreement and / or Framework Agreement.
11.6. If the Car is not returned by the Lessee within the time and place specified in the Rental Agreement and / or the Frame Agreement (the return point of the Car), the Lessee will be required to pay the equivalent of the daily rate for the Service, including the previously purchased additional options and for each day or part of the day in the return of the Car.
11.7. The Lessee agrees that in the event of the Rentee's renewing the Service or not returning the Car within the agreed payback period, the Lessor has made an additional pre-authorization on the credit card provided in connection with the Service, including the expected costs (fees) resulting from the extension of the Service period, determined based on the daily rate for the Service and other charges resulting from the Rental Agreement and / or Framework Agreement.
11.8. Fees will be charged in accordance with the current Price List.
12.1. The Lessee may submit complaints by mail to the address of the Renter's seat or electronically via a dedicated form on the website, providing in each case a correspondence address (address of residence / registered office and / or e-mail address).
12.2. Complaints will be considered within 30 days from the day when the Lessor receives the complaint. The Lessee shall be informed by the Lessor about the manner of handling the complaint by letter to the address of residence / registered office or e-mail address.
13. Final provisions
13.1. The Lessor provides insurance in accordance with the Civil liability insurance policy only to those persons (Tenants or Users) who use the Car with his consent. The terms of liability insurance are available for inspection - upon the Tenant's written request.
13.2. The Lessor as a data controller, processing personal data, will exercise special care to protect the interests of the Tenant - in accordance with the provisions of the Act of 29 August 1997. on the protection of personal data (ie: Journal of Laws of 2015, item 2135, as amended) and informs that the data of the Lessee will be processed for the purposes of conclusion and implementation of the Rental Agreement and / or Frame Agreement, data archiving, marketing services and products Lessor. The tenant has the right to access their personal data and correct them.
13.3. All letters to the Lessor should be directed to the following address: ENGO CARS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Domaniewska 39a, 02-672 Warsaw.
13.4. All letters sent to the last address, given in writing by the Lessee, are considered delivered, regardless of whether they have been received.
13.5. The tenant has no right to withdraw or extend the Rental Agreement and / or Framework Agreement - pursuant to art. 38 point 12 of the Act of 30 May 2014. on consumer rights (vol .: Journal of Laws of 2017, item 683).
13.6. The Regulations and the Rental Agreement and / or the Framework Agreement are subject to Polish law.
13.7. Any disputes arising in connection with the implementation of the Lease Agreement and / or the Framework Agreement or related to them shall be settled by the court competent for the Lessor's registered office.
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