To use our car subscription, you must meet the following requirements: Driving license: You must have held a valid driving license issued in the European Economic Area (EEA) for at least 24 months, which will be valid for the entire subscription period. Unfortunately, we do not accept driving licenses issued in Switzerland or the United Kingdom. Drivers from the US or Canada must present an International Driving Permit (IDP). Driver age: We accept drivers between the ages of 21 and 75. However, drivers under the age of 25 can only drive selected vehicle models. Account registration: When creating an account on our service, you are required to add a credit or debit card, as well as accept the terms and conditions and privacy policy. We will then verify your identity and the accuracy of the data provided. For companies: If you represent a company, we will verify its business activity and the authority to represent the company. After creating an account and placing an order for a vehicle, you will receive a confirmation email from us with an order number. Once your order has been successfully verified, you will receive a rental agreement for electronic signature. For business and corporate customers, additional, individually negotiated terms may apply.

To ensure maximum comfort and security, we offer convenient and secure online payments. Our online payment system meets the highest security standards, in accordance with the international Payment Card Industry Security Standards Council (PCI SSC), EMV and 3-D Secure standards. You can safely add your credit or debit card details to your account, and update them at any time if necessary. Your card details are protected - they are not processed or stored in our systems. Payments are handled by an international online payment operator, using advanced encryption, compliant with the highest standards in the world. You have constant access to a preview of your payments in your account, which allows full control over the payment process. For business and corporate customers, ENGO can also accept payments via SEPA direct debit or bank transfer.

You will receive an invoice for your ENGO car subscription after the payment for each billing period is collected, according to the payment schedule. Invoices are automatically generated and sent to your email address registered in the system. If you use additional ENGO services, invoices will be issued and sent to your email address registered in the system. In the case of business and corporate customers, individually agreed terms of issuing invoices may apply, in accordance with the terms of the contract.

In the case of a car subscription at ENGO, a deposit is required and its amount is determined individually for each case and depends on various factors, including individual creditworthiness and financial liability for damage. The deposit will be determined based on internal indicators and will amount to a maximum of three monthly installments. The final amount of the deposit is specified in the contract and cannot be adjusted later. Since the deposit is always linked to the vehicle and in order to ensure timely delivery of the car, please note that the deposit must be received by us before the vehicle is delivered. In the event of a delay, we will be forced to postpone the delivery date to a later date. In individual cases, it may happen that after an internal check it will not be possible to offer a car subscription. How to understand the term "excess"? The deposit can be used to cover the financial excess for damage or theft of the vehicle, in the event that the car is damaged and requires repairs or is stolen. Any damage to the vehicle that is reported to us immediately and that was caused by you or the cause of which cannot be determined will be covered by our ENGO insurance. The deduction of your excess from the deposit is calculated for each claim. The amount of the excess corresponds to the conditions agreed in the contract and in the event of partial damage, up to the amount of the damage repair, but not greater than your maximum excess for damage.

If your car needs regular maintenance (also known as an inspection), a message will appear on the on-board computer. Here, you will usually see a yellow wrench with a message that might say something like: "Service required" or "Oil change required". Please contact ENGO support immediately and schedule a visit to have your vehicle inspected via your account at the designated time. ENGO staff will take care of the vehicle maintenance and the maintenance costs. The maintenance and inspection costs are included in the subscription. In case you use ENGO management, the costs will be re-invoiced. We will also proactively notify you by e-mail about upcoming inspections from time to time.

We hope that together we will not experience such situations, but we are prepared for everything. In case of communication damage or any problems on the road, please contact our Call Center +48 22 308 00 01

We care about the quality of our services and the condition of our fleet of vehicles. However, we are aware that the situation on the road may surprise you. We will not leave you without help, we are for you 24h / 7. All you need to do is contact our Help Center to get the necessary support and help in the crisis situation, +48 22 308 00 01

There are several reasons why your credit / debit card may not have been accepted: - the expiry date has expired - you have reached or exceeded the credit limit - you've exceeded the daily limit - you have online or moto transactions blocked on your card - technical problems may have occurred If you have problems making a payment by credit / debit card or making a reservation, please contact our Customer Service Center at +48 22 308 00 01 for help.

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