Privacy Policy

ENGO privacy policy

Last updated on: October 5, 2021

 

ENGO CARS ("we", "ENGO") has developed this Privacy Policy to explain how we may collect, process, share, store and transmit the personal information you provide when visiting the Sites, accessing the Services and any other Site as the visitor or the User (collectively "ENGO Services"). If you create an Account to use the ENGO Services or otherwise create an ENGO Account, our collection, use and disclosure of Personal Data will be governed in all respects by the terms of the Car Rental Agreement that you enter into with us.

The protection of your privacy and personal data is very important to us and we take full responsibility for these words. The fact that you use ENGO services means that you trust us, which is very important to us. Therefore, we will make every effort to protect the data you provide to us.

This document describes how we use and process your personal data. The content of the document is clear and transparent, so that you can find out everything that interests you. In addition, you will find there information on how to contact us if you have questions about your data, which we will be happy to answer.

ENGO offers passenger car rental services and related to them. The scope of our services may change over time. In particular, it is likely that we will expand our offer with additional forms and ranges of lease. It is very possible that we will also offer our services through many different sales channels. The principles of this privacy policy apply to all our services and channels in the same way. If we launch additional services, the rules expressed here will also apply to them in an appropriate manner.

We may update this document from time to time. The protection of personal data is an issue very dependent on the current technological solutions, so visit our website regularly to stay up to date.

Acting on the basis of these principles allows us to provide services to you, so if you do not accept the principles of our Privacy Policy, we will not be able to provide services for you.

1. What kind of data do we collect?

2. How do we share your data with third parties?

3. What procedures do we use for the protection and storage of personal data?

4. How can you control the shared data?

5. Who is responsible for the processing of personal data?

6. Information We Obtain From Other Sources

7. How do we collect and use data?

8. How do we share your data with third parties?

9. What security measures do we use to protect personal data?

10. Do we transfer personal data outside the European Union countries?

11. How long do we keep your personal data?

12. Can you delete your personal data?

13. When can we refuse to delete your personal data?

14. How to submit a request for deletion of personal data?

15. How long do we have to process your request for deletion of personal data?

16. Do we use cookies and similar technologies?

17. Do we use Facebook Remarketing, Facebook Pixel and Custom Audiences?

18. Do we use Google services for marketing, remarketing and promotion?

19. Complaints

20. How to contact us?

21. How do we update the privacy policy?

 

1. What kind of data do we collect?

We process your data, which you voluntarily provide or leave us in order to provide you with our services or in connection with the interest in our offer. In particular, we collect and process personal data that will allow us to identify you and your qualifications to dispose of the rented car, such as identifying data (e.g. name, surname, PESEL number, place of residence, nationality, gender, driving license), contact details (e.g. . phone number or e-mail) and other information necessary to conclude the contract.

 

2. How do we share your data with third parties?

Your data may be entrusted to companies cooperating with us in the implementation of our services. The largest group of entities we work with are our employees and IT system administrators. They are often self-employed and therefore independent entities in the light of the law. The second group includes service providers of various types of administrative, IT and organizational solutions. We provide them with your data to enable them to provide you with the highest possible level of service. There are other entities that may receive some of your data. These include companies that we use to provide you with ENGO services, such as hosting, network traffic monitoring, and financial institutions. In justified cases, also the relevant authorities. Please see below for details on how we use and share the data you share with us.

 

3. What procedures do we use for the protection and storage of personal data?

In accordance with EU data protection regulations, we follow procedures aimed at preventing unauthorized access to and misuse of personal data.

 

4. How can you control the shared data?

You always have the right to view the information we store. You can request a data list by emailing us at privacy@engocars.com . To shorten the time of waiting for a reply, write "Request for access to personal data" in the subject line of the message.

You can also contact us if the personal data we hold about you is incorrect or you feel that we are no longer authorized to use it, or if you have other questions about how we use your personal data or about this Privacy Policy.

 

5. Who is responsible for the processing of personal data?

The data administrator is ENGO CARS sp.z o.o. with headquarters in Warsaw (02-672) at ul. Domaniewska 39A, registered in the Register of Entrepreneurs of the National Court Register under KRS number 0000571338 by the District Court for. of the capital city of Warsaw in Warsaw, XIII Commercial Division of the National Court Register, share capital of the company PLN 50,000.00, fully paid up, tax identification number NIP: PL5213704348.

 

6. Information We Obtain From Other Sources

We receive information about you not only from you directly. We may also receive data about you from other sources, including from our business partners, brokers or sellers. Data about you is also provided to us by electronic service providers, such as Google Analytics. Any information we receive from them may be linked to information you provide. When you use their services, you will share your data with our business partner, who in turn will pass it on to us. Our partners can provide ENGO with information about you. Whenever we obtain data from such sources, we ensure that the Partner undertakes to apply electronic, organizational and physical protection standards in such a way that they are at least as strict as ours.

 

7. How do we collect and use data?

Data relating to you may be used in the following ways:

7.1 Account Data and profile data: creating an Account requires you to provide personal data. Such data may include, for example, name and surname, e-mail address, telephone number. When logging in to the service via an external authentication service offered by entities over which we have no control, e.g. Facebook Connect, we obtain data only in the form of an e-mail address and only for the purpose of such logging.

7.2 Vehicle rental: we collect your data to be able to provide you with a vehicle rental service. For this purpose, we need to identify you and save relevant data about you and your driving license. According to our regulations, appropriate permissions and age are required to drive individual vehicle classes. Hence, we must verify that you meet these requirements before handing over the vehicle to you.

7.3 Customer Service: As part of our service, we collect and process your data when you contact the User Service department. These data may be necessary for our communication (e.g. answering your questions). Contact will also be possible through the use of data placed for this purpose on the User's Account or via Chat. If permitted under applicable law, we will also collect (and otherwise process, for example, store) other personal communication data, e.g. information about support requests or feedback from you.

7.4 Direct marketing: We offer you our services in a direct way (direct marketing), additionally tailoring them to your needs, using data compilation from various sources and creating a profile (profiling for marketing purposes), (the basis of art. a GDPR).

7.5 Communicating with You: We may contact you on other occasions, including via e-mail, traditional mail or SMS - the selected method will depend on the information you provide. If you use our services, we may send you a questionnaire or ask you to evaluate your experience with ENGO.

7.6 Research and Development: We may use the information we collect to test, research, analyze and develop products. This enables us to improve and enhance the security and protection of our services, develop new features and products, and provide insurance and financial solutions related to our services.

7.7 Market research: We sometimes ask our customers to participate in market research. Any type of personal data used for research will only be used with your consent.

7.8 Monitoring phone calls: when you call our customer service team, ENGO can use the automatic phone number detection system to match your number with the customers in the database, which helps to save time spent on asking for authorization data and improving the quality of service . Our staff may still ask you for specific details to ensure that all order details remain confidential.

7.9 Legal aspects: in certain cases, it may be necessary to use your data to resolve legal disputes, in the case of official proceedings, in matters related to compliance with the law.

7.10 Legitimate Interest: We may use your data in our legitimate interests, including to provide you with the best possible content on the website, e-mails, and for administrative, anti-fraud and legal purposes.

After the service is completed, we may process your data in order to present you potential future offers, or to settle the service and pursue claims for payment for the use of services.

 

8. How do we share your data with third parties?

Under certain circumstances, we will share your personal information with third parties.

8.1 Data administration: At ENGO, we use a number of technological solutions to improve data management and car rental. We have our own software, but we also use external services. The recipient of your personal data will be companies cooperating with us in the field of IT services, accounting and archiving services, and marketing services. Thanks to the cooperation with the above-mentioned service providers, we are able to optimize the company's operation and offer you correspondingly lower service prices. However, for this purpose we use the services of third parties to help us achieve these goals.

8.2. Intermediation of communication: ENGO uses the services of external entities to improve communication with you. In particular, we use the services of the application for communication by text messages and data archiving to facilitate the administration of your data.

8.3 Competent authorities: We share personal data with law enforcement authorities to the extent necessary to prevent, detect and prosecute perpetrators of crime and fraud.

8.4 Advertising Partners: ENGO's services are advertised by third party business partners (so that relevant advertising is targeted at the right audience), therefore we may share personal information with advertising partners, including your email address. We only provide encrypted e-mail addresses, so they correspond to current customer databases. We do not share e-mail addresses for any other purpose.

 

9. What security measures do we use to protect personal data?

In accordance with the provisions on the protection of personal data in force in the European Union, we have implemented appropriate procedures aimed at preventing unauthorized access to personal data or their unlawful use.

We use appropriate systems and procedures to protect the personal data entrusted to us by you and ensure its security. We have also implemented security procedures and technical and physical restrictions to prevent access to and use of personal data contained on our servers. Only authorized personnel may access private information solely for the purpose of their job.

 

10. Do we transfer personal data outside the European Union countries?

Our partners are based mainly in Poland and other countries of the European Economic Area (EEA). Some of our service providers are based outside the EEA. In connection with the transfer of your data outside the EEA, we made sure that our suppliers guarantee a high level of personal data protection. These guarantees result in particular from the obligation to use standard contractual clauses adopted by the Commission (EU) or participation in the "Privacy Shield" program established by the Commission Implementing Decision (EU) 2016/1250 of 12 July 2016 on the adequacy of protection provided by the EU-US Privacy Shield.

 

11. How long do we keep your personal data?

We store your personal data for the period necessary to perform the contract or service. In order to pursue our legitimate interest, your personal data will be stored until you submit an objection, subject to the period in which your data will be necessary for processing in order to establish, assert or defend claims. Your personal data that we process for direct marketing purposes will be stored for a maximum of 5 years or only until you withdraw your consent or object to us, then we will stop processing your data for this purpose.

 

12. Can you delete your personal data?

ENGO, as the administrator of your data, is obliged to delete your data when you ask, if:

  • Your data (or part of it) is not necessary for the administrator to achieve the purpose for which it was collected or otherwise processed
  • You will withdraw your consent to the processing of your data (if you have given your consent, you always have the right to withdraw it)
  • You raise an objection, justified by your special situation, to the processing of your data by the administrator for the performance of a task carried out in the public interest or in the exercise of public authority or necessary for the purposes of the legitimate interests pursued by the administrator
  • Your data has been processed unlawfully (e.g. there is no legal basis for processing or is used for another purpose)
  • The obligation to delete data results from applicable law
  • The personal data was collected in relation to offering information society services to a child

If one of the above conditions is met, ENGO is obliged to delete the data.

 

13. When can we refuse to delete your personal data?

Remember that the data administrator will not always meet your request. The period of processing many categories of data is often determined by law (employee data, data processed for tax purposes, etc.). The administrator will refuse to delete your personal data if they are necessary for:

  • to exercise the right to freedom of expression and information
  • for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes, insofar as it is likely that the exercise of the right to erasure will prevent or seriously hamper the achievement of the purposes of the processing
  • to establish, assert or defend claims

 

14. How to submit a request for deletion of personal data?

The request for the deletion of personal data should be submitted in electronic form to the address privacy@engocars.com with the title: "Request for the deletion of personal data".

 

15. How long do we have to process your request for deletion of personal data?

ENGO will try to consider your application immediately. However, we reserve a month as the maximum time to fulfill your request. Within one month of submitting your application, you should receive information about deletion or refusal to delete. In a special case, if the request is of a complex nature or ENGO has received a large number of requests, it may inform about the extension of the deadline for completion to a maximum of two months.

 

16. Do we use cookies and similar technologies?

ENGO uses cookies and other identification technologies on its websites in its applications, websites, e-mail messages and online advertising for the purposes described in this policy. Cookies are small text files that are stored in your browser or device by websites, applications, online media and advertising.

We use cookies and similar technologies for the following purposes:

  • remembering user preferences and settings;
  • determining the popularity of content;
  • conducting advertising campaigns and measuring their effectiveness;
  • Analyze website traffic and trends and provide a general understanding of Internet behavior and interests of people using our services.

We may also allow others to provide us with audience measurement and analysis services, display ads on our behalf all over the internet, and track and report the results of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our website or use our services, and when you visit other websites and use other internet services.

 

17. Do we use Facebook Remarketing, Facebook Pixel and Custom Audiences?

Taking into account its own interest (i.e. interest in the analysis, optimization and operation of the online offer), ENGO uses the so-called "Facebook pixel" of the Facebook social network, which are integrated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or - if the User's seat is located in the European Union - by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland ("Facebook"). Facebook's pixel works with the use of cookie technology and allows displaying ads on Facebook to Users who have visited the Website. With the help of the Facebook pixel, we can also check the effectiveness of our Facebook advertisement for statistical purposes and for market research purposes by seeing whether the User has been redirected to our website after clicking on our Facebook advertisement. Facebook processes data based on Facebook's privacy policy. More information on pixel remarketing activities and general information on presenting Ads on Facebook can be found in Facebook's privacy policy: www.facebook.com/policy.php

 

18. Do we use Google services for marketing, remarketing and promotion?

Taking into account the legitimate interests (i.e. interests in the analysis, optimization and operation of our online offer within the meaning of Article 6 (1) (f) of the GDPR), ENGO uses the marketing and remarketing services ("Google Marketing Services" for short) offered by Google LLC , 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, ("Google"). Google marketing services allow us to display advertisements on our Site and on our Site in a more relevant way to present Users only advertisements that potentially match their interests. For these purposes, when opening our website and other pages on which Google marketing services are active, a code is run directly by Google, and so-called cookies are embedded on the website. remarketing tags. With their help, an individual cookie is saved on the User's device, i.e. a small file (instead of files, comparable technologies can also be used for this purpose). In such a file, information is stored indicating which websites the User visited, what content he was interested in and which offers he clicked on, as well as further technical information about the browser and operating system, pages from which the redirection was made, the display time of a given page, as well as further technical information. information regarding the use of the Online Offer.

The Google Marketing Services we use include, but are not limited to Internet advertising program "Google AdWords". In the case of Google AdWords, each AdWords customer receives a different "conversion tracking cookie". It is therefore not possible for cookies to be tracked via the websites of AdWords customers. The information collected through the use of cookies is used to create conversion statistics for AdWords customers who have opted for conversion tracking. This allows AdWords customers to find out about the total number of users who clicked on their ads and were redirected through the conversion tracking tag. However, they do not receive any information that could identify individual users.

 

19. Complaints

We hope that it will not be necessary, but if you wish to file a complaint regarding our administration of your personal data, please send an email with details of the complaint to: privacy@engocars.com All complaints received will be considered and we will respond to them. replies as soon as possible. Natural persons also have the right to lodge a complaint with the Inspector General for Personal Data Protection. For more information on the rights of persons and how to file a complaint to the Inspector General for Personal Data Protection, please visit https://www.uodo.gov.pl/

 

20. How can you contact us?

If you have any questions regarding the privacy policy of personal data, please contact our company:

ENGO CARS sp. z o.o. (Ltd)
ul. Domaniewska 39A, 02-672 Warsaw, Poland
e-mail: privacy@engocars.com

 

21. How do we update the privacy policy?

We may update this policy from time to time. We recognize that transparency is an ongoing obligation and we will review and update this document on a regular basis. We encourage you to review this policy periodically for the latest information about our privacy practices.